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Yuliia Bentsa

Yuliia Bentsa

Technical support team lead at Tonic Health, Ukraine

5 years in IT. Experience in managing split teams. Passionate improver, crazy investigator, product defender.

Speaker's activity

Support as a service for development. United we stand.



True story of the year-long successful applying “Support as a service for development” strategy in Product company with split US/UA teams. It is not surprising, that most significant part of the success story was understanding of the problems in relationships between the teams and finding the root causes to fix it. Almost like with the bugs. 😉

Hiring support-minded persons, understanding the main values and goals, building T-shape communications will de also covered. I will share my experience with the tools used to provide constructive feedback to developers. Pain points and insights during the journey are included.


Slides may be found here.